Orders & Delivery
How long will my order take to arrive?
Orders are processed within 1–2 working days. Standard Delivery is estimated at 6–10 working days. Delivery times are estimates and are confirmed according to the delivery method selected at checkout.
Can I change or cancel my order?
Please email support@oakwest.co.uk as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to help.
Which currency are your prices in?
All prices are shown in pounds sterling (GBP, £).
Returns & Refunds
What is your returns policy?
You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition, as set out in our Refund Policy.
Who pays for return postage?
For change-of-mind returns, return postage is paid by the customer. If your item is faulty, damaged or incorrect, Oak & West will cover the applicable return costs.
My item arrived faulty, damaged or incorrect. What should I do?
We are sorry about that. Please email support@oakwest.co.uk with your order number and a short description (photos help), and we will guide you through the next steps. Your statutory rights are not affected.
How do I start a return?
Email support@oakwest.co.uk with your order number and the item(s) you would like to return. We will reply with return instructions.
Customer Care
How can I contact you?
Email us at support@oakwest.co.uk. Our team is available Monday–Friday, 9:00 AM – 5:00 PM (UK time) and aims to reply within 24–48 working hours. We are closed at weekends.
How do I choose the right size?
Please check the size information on each product page. If you are between sizes or unsure, email us before ordering and we will be happy to advise.