Terms of service

Terms of Service

1. About these terms

These terms apply to your use of the Oak & West website (oakwest.co.uk) and to any order you place with us. Please read them before placing an order. By placing an order, you agree to these terms. If you have any questions, contact us at support@oakwest.co.uk.

2. Our products

We take care to describe and show our products accurately. Colours may vary slightly depending on your screen, and garment measurements are approximate. Please check the size information on each product page, and email us before ordering if you are unsure.

3. Prices and payment

All prices are shown in pounds sterling (GBP, £).
Shipping costs are shown at checkout before you pay.
Payment is taken when you place your order. Payments are processed securely through our checkout; we do not store your full card details.
If a product is listed at an incorrect price due to an error, we will contact you before dispatch and you may choose to cancel the order for a full refund.

4. Placing an order

When you place an order, you will receive an email confirming we have received it. Our contract with you is formed when we dispatch your order. We may decline an order, for example if an item is unavailable or there is an error in pricing or description; if so, we will let you know and refund any payment taken.

5. Delivery

We deliver to addresses in the United Kingdom. Orders are dispatched within 1–2 working days and Standard Delivery is estimated at 6–10 working days. Full details are set out in our Shipping Policy.

6. Returns, cancellations and refunds

You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition. Full details, including who pays for return postage, are set out in our Returns & Refund Policy. Under the Consumer Contracts Regulations 2013, you also have the right to cancel your order within 14 days of receiving your goods.

7. Faulty goods and your statutory rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. If an item is faulty, damaged or incorrect, please contact us and we will put it right.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraudulent misrepresentation.

9. Using our website

Content on this website, including text, images and branding, belongs to Oak & West or is used with permission. You may not copy or reuse it for commercial purposes without our written consent. You must not misuse the website, for example by introducing viruses or attempting to gain unauthorised access.

10. Your personal information

We use your personal information only as set out in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The terms in force at the time you place your order will apply to that order.

12. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.